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At Prexalonstphorai, we are committed to providing you with fresh, high-quality floral arrangements. Due to the perishable nature of our products, we have specific policies regarding returns and refunds.
Fresh floral arrangements are perishable items and cannot be returned once delivered. However, if you receive an arrangement that does not meet our quality standards or was damaged during delivery, please contact us within 24 hours of delivery.
We guarantee that all floral arrangements will arrive fresh and in excellent condition. If you are not satisfied with the quality of your order, please contact us immediately. We will work with you to resolve the issue, which may include:
If your order arrives damaged or is incorrect, please contact us within 24 hours of delivery. We will arrange for a replacement or provide a full refund. Please provide photographs of the damaged or incorrect item when possible.
If your order was not delivered on the scheduled date or was delivered to the wrong address, please contact us immediately. We will investigate and work to resolve the issue promptly.
Custom floral arrangements and special event orders are created specifically for your occasion. These orders cannot be returned or refunded once production has begun, unless there is a quality issue or error on our part.
Refunds, when approved, will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.
The following items are not eligible for return or refund:
To request a return or refund, please contact us:
For questions about returns or refunds, please contact us:
Email: info@prexalonstphorai.world
Phone: +16122531000
Address: 3305 E Lake St, Minneapolis, MN 55406, United States